Net-A-Porter leader image

Net-A-Porter has earned Elite Service Awards from StellaService.

  • Elite Phone Support
  • Elite Returns

StellaService elite

Customer Support

  • Email Support Response Time 3-6 hours
  • Phone Support Response Time Less than 45 seconds

Shipping & Returns

  • Average Delivery Time 0-3 days
  • On-Time Delivery Greater than 80%
  • Returns Processing Less than 7 days
  • Return Policy for Most Items 28 days

StellaService Elite