net-a-porter.com has earned the Elite Award from StellaService.

  • Outstanding Phone Support
  • Fast Shipping
  • Outstanding Chat Support

StellaService Elite

Customer Support

Best Method of Contact: Phone
  • Email Support Response Time 3-6 hours
  • Phone Support Response Time Less than 45 seconds

Shipping & Returns

  • Average Delivery Time 0-3 days
  • On-Time Delivery Greater than 80%
  • Returns Processing Less than 7 days
  • Return Policy for Most Items 28 days

StellaService Elite

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