zappos.com has earned the Elite Award from StellaService.

  • Outstanding Email Support
  • Outstanding Phone Support
  • Fast Shipping

StellaService Elite

Customer Support

Best Method of Contact: (800) 927-7671
  • Email Support Response Time 3-6 hours
  • Phone Support Response Time 45 to 90 seconds

Shipping & Returns

  • Average Delivery Time 3-5 days
  • Returns Processing Less than 7 days
  • Return Policy for Most Items 365 days

StellaService Elite

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