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Zappos has earned Elite Service Awards from StellaService.

  • Elite Email Support
  • Elite Chat Support
  • Elite Shipping
  • Elite Returns

StellaService elite

Customer Support

  • Email Support Response Time 3-6 hours
  • Phone Support Response Time 45 to 90 seconds

Shipping & Returns

  • Average Delivery Time 0-3 days
  • Returns Processing Less than 7 days
  • Return Policy for Most Items 365 days

StellaService Elite